When You Can Get a Refund:
- If you paid online but the item is out of stock.
- If the product you received is damaged.
- You must check the product in front of the delivery person at the time of delivery.
How Refunds Work:
- Refunds will be sent to your original payment method within 7-10 days.
- If returning an item, the refund will be processed after the product is received and assessed.
- Shipping charges are non-refundable.
- Refunds are not given for a change of mind.
- We follow a Closed-box Delivery Policy, meaning you must pay before receiving the package. The delivery person will wait while you check the product.
Contact Us for Refunds:
Call: +880 1735 775 093 (Sunday to Friday, 9:30 AM – 6:30 PM)
Email: support@nohasan.com
Return & Exchange Policy
When You Can Return or Exchange a Product:
- If the product is physically damaged.
- If you received the wrong quantity of items.
- If you received a different variant from what you ordered.
- You must check the product in front of the delivery person.
Items That Cannot Be Returned or Exchanged:
- If the product was misused or overused.
- If you lost the invoice.
- If the original packaging (tags, labels, accessories, etc.) is missing or damaged.
- If the serial number is tampered with.
- If the product is used or altered.
- Returns are not accepted for change of mind.
Return & Exchange Process:
- Check your product upon delivery and report any issues immediately.
- Call our customer experience team with your name and order ID to resolve the issue quickly.
- If a problem is found after the delivery person leaves, no claims will be accepted.
- If you want to exchange a product after delivery, you must:
- Keep the product intact and bubble-wrapped in its original packaging.
- Contact our customer experience team for an exchange request.
Our logistics partner will pick up the product from you. - After assessment, if the product is exchangeable, we will send the replacement.
- You will need to pay the return and exchange delivery charges.
- If exchanging in a physical store, bring the hard copy of the invoice and make sure the product is intact with price tags and barcodes.
For Online Payment Orders:
If canceled before shipment, you will receive a refund (excluding shipping costs) within 7-10 working days.
Shipping charges are non-refundable.
Contact Us for Returns & Exchanges:
Call: +880 1735 775 093 (Sunday to Friday, 9:30 AM – 6:30 PM)
Email: support@nohasan.com
Product-Specific Return Policies
Makeup, Skincare, and Fragrances:
- No return or refund for change of mind.
- If the item is damaged, defective, incorrect, or incomplete, you can request a return.
- Used or opened items cannot be returned.
- Niche products are non-returnable.